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Referrals and Forms

GOS guidelines

Please see the MACE guide 2022 guidance.

Devon Referrals

Please note that when referring to DRSS, it is not necessary to send a copy of the referral to the GP. If you are requested to send a copy of the referral to the GP, please mark this clearly:

“for information only & no further action required”

If you require a GP to be involved in the referral  e.g. BP check, then please mark the referral clearly that “this referral has already been sent to DRSS”.

If your referral only requires the attention of a GP, then please continue to send these directly to the GP practice and mark them clearly: “No onward referral required”

DRSS are receiving duplicate referrals from GP’s. This is causing confusion and sometimes duplicate appointments being booked which causes delays within the system. DRSS was set up by GP’s in Devon as the agreed referral route for ophthalmology and thus sending a referral to DRSS meets your obligation under the opticians act, to send a referral to the GP.

Information about referrals to DRRS (May 2024)

When sending referrals to DRRS please can you make sure that you only use JPEG, Word documents or PDF.
DRRS can only accept referrals in the following format DOC, DOCX, PDF, RTF, TXT, JPEG, PNG, GIF, TIF, TIFF, MP3, MPEG, MPE, XML.
All other formats will be returned, and the correct format will be requested. To avoid delays please use the correct file formats when sending any referrals to DRSS.

The Devon formulary and referrals

The Devon Formulary and Referral website lets you search either North & East Devon or South & West Devon

Devon referral forms

PDF version: DRSS-Referral-form-Editable-PDFplease see our post concerning completing this form

Cataract-Referral-Form-Does not-Meet-VA-Criteria

Guidelines and further information

Devon Ophthalmology Referral Guidelines July 2021 and Ophthalmology/HES contact details for Emergency referrals – further information on the September 2023 REI urgent care changes can be found HERE

Urgent-Referrals and Emergency referrals

Referrals to Newmedica Plymouth

Referrals to Newmedica Exeter


Choroidal Naevus referrals

Devon Restricted and Low Priority Commissioning Policies

NHS Mandatory Contract Forms

NHSBSA portal here GOS Contract Management | NHSBSA


The Accessible Information Standards

Legal Requirement from 31 July 2017

The Accessible Information Standard tells organisations how they should make sure that disabled people have access to information they can understand and the communication support they may need.

Accessible Information Standards were published by the Government in July 2015.  The Health and Social Care Act 2012 requires all providers of NHS or publicly-funded adult social care to comply with these standards by 31 July 2016.

Applying for an NHS email address

Please follow the link NHS email request as this will show you the steps of how to apply for an email.

If you haven’t done so already you will also need to complete the Data Security and Protection Toolkit:

Further assistance can be found at: Email: or Telephone: 0333 200 1133

Low Vision Services – Devon

Information can be found here

Formulary Treatment For Dry Eyes

NEW Devon Clinical Commissioning Group have recently produced some formulary treatment guidance on dry eyes – see this information here: formulary treatment of dry eye

One Devon Preferred brand prescribing: information here

Meibomian cyst policy

A supporting CRG has been developed by the planned care clinical leads to support understanding of the policy and referral, please use the links below for further information.



Blepharoplasty Policy

Further information can be found here

Over the counter medication 

NHS England guidance to reduce prescribing of ‘over the counter’ medicines for minor health conditions.
Further information can be found here.

Conditions for which over the counter items should not routinely be prescribedplease see information here


Hydroxychloroquine and Chloroquine

NHS England

NHS England contact details

NHS England South West Region, South West House, Blackbrook Park Avenue, Taunton, Somerset TA1 2PX

Generic email account:

Web Site:

Primary Care Support England – Important information

The national engagement team has now been replaced with the communications and engagement team which is service line specific. Therefore if you have raised a query and have a PCSE case number which you feel is still not being resolved please submit via their website or

This is the link ophthalmic payment section on our website where you will find useful fact and frequently asked questions. – to escalate queries which have not been resolved in the given time frame or via the website on – For ODS / TP code – If you need to change the main contact on PCSE Online – the website where you can log onto PCSE Online to order supplies and find details of all PCSE services and support. – For queries relating to a particular service

Useful Links

Association of British Dispensing Opticians – The Association of British Dispensing Opticians (ABDO) is the professional body for dispensing opticians – working for dispensing opticians and advancing the profession in the UK and worldwide.

Association of Independent Optometrists – Their view was that optometrists (or ophthalmic opticians as we were then known) should practice professionally and ethically, and that the best way of achieving this was in independent “rooms practice” with no window display or the like.

Association of Optometrists – Representative membership organisation for optometrists in the UK. Who support over 82% of practising optometrists to fulfil their professional roles to protect the nation’s eye health.

College of Optometrists  The College is the professional body for optometrists. It qualifies the profession and delivers the guidance, development and training to ensure optometrists provide the best possible care. We recognise excellence through the College’s affixes, by building the evidence base for optometry, and by raising awareness of the profession with the public, commissioners, and health care professionals.

Devon County Council Public Health   – This website contains information on Devon’s Health and Wellbeing Board, Joint Health and Wellbeing Strategy, Annual Public Health Reports, Joint Strategic Needs Assessments and a library of strategies, plans, needs assessments and other reports and information relevant to health and wellbeing in Devon.

Devon Local Medical Committee  – Devon LMC a one-stop shop for GPs and practice managers to access information about general practice, including guidance, news, pastoral support, events and training.

Devon Local Pharmaceutical Committee  – Representative committee for all community pharmacy contractors in the County of Devon.  Working with pharmacists, the NHS and Public Health to improve patient care.

Eyecare FAQ ABDO – The information on these pages will help you learn more about looking after your eyes. Regular eye tests are important to pick up eye problems in the early stages, before they cause permanent damage. The information here doesn’t replace advice from a professional so seek help if you have health concerns.

Federation of (Ophthalmic and Dispensing) Opticians (FODO) – An association for eye care providers and support, who champion and shape the future of eye care in the UK.  FODO is the leading national association for eye care providers working in primary and community care settings. Each year their members provide over 18 million eye examinations and offer a wide range of other eye care services across the UK.

Formulary Treatment for Dry Eyes – Treatment guidance on dry eyes.

Healthwatch Devon –Healthwatch Devon is the independent champion for people using local health and social care services. Listening to what people like about services and what could be improved.  They share their views with those with the power to make change happen. Healthwatch England, Healthwatch Plymouth, Healthwatch Torbay.

LOCSU – Support Local Optical Committees (LOCs) across England in developing local eye health services.  To help community optometrists and opticians work with local commissioners to make community eye services accessible for patients and cost effective for the NHS.

NHS England – NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care

NHS England Opticians – Delivery of NHS England’s Primary Care Support Services. Supplies, Ophthalmic Payments, Performers Lists.

NHS Interpretation and Language Services – Interpretation and translation services are available for Pharmacy, Optometry and Dental Practices when treating NHS Patients.

Optical Suppliers Association (OSA) – The Federation of (Ophthalmic and Dispensing) Opticians is a leading professional membership and insurance organisation that represents primary care eye health providers in the UK and Ireland and offers bespoke and targeted advice to our diverse business and individual membership.

Plymouth City Council Public Health – Since April 2013 all councils have taken on new responsibilities for Public Health. We will put health and wellbeing at the heart of everything we do and help people in Plymouth to live healthier and happier lives.

Plymouth University – Optometry – Do you want to pursue a career as an eye care professional? You will benefit from a pioneering, clinical degree set up to bring optometry to the South West, built in consultation with expert professionals in the field. You will be trained in both the classroom, laboratory and, from the very first semester, the workplace – be that practices, hospitals or in the community – gaining key knowledge, skills, experience and confidence that you need to succeed as the future of the eye care profession. Undergraduate Post Graduate Centre for Eyecare Excellence

PCSE (Primary Care Support England) – We support front line primary care provision in England by providing key services to GPs, Optometrists, Dentist and Pharmacists. We deliver transformed solutions, using digital innovation and service improvement to improve provider and patient experiences.

Quality in Optometry – Their website hosts clinical governance toolkits for optical professionals which have been developed jointly by ABDOAOPthe CollegeFODO and LOCSU

Royal College of Ophthalmologists – The Royal College of Ophthalmologists champions excellence in the practice of ophthalmology. We are the only professional membership body for medically qualified ophthalmologists and for those who are undergoing specialist training to become ophthalmologists.

Royal National Institute of Blind People (RNIB) – The Royal National Institute of Blind People (RNIB), is the UK’s leading charity supporting blind and partially sighted people. They offer practical and emotional support to those that need them.

See Ability – SeeAbility provides extraordinary support and champions better eye care for people with learning disabilities and autism, many of whom have sight loss.

The Association of Contact Lens Manufacturers (ACLM) –  The ACLM was established in 1962 to publicise the work of UK manufacturers, to develop new products and to raise standards. Since then the scale and diversity of contact lens manufacturing has grown exponentially, the marketplace has become international, and the commercial pressures have become increasingly diverse.

The KingsFund – Ideas that change health care

Living Options Devon Sight and Hearing Team – The See Hear Centre, based in Barnstaple, provides assistive equipment demonstrations, a ‘try before you buy’ loans scheme and an information and advice support service for people with sight and / or hearing loss.

The Worshipful Company of Spectacle Makers – The Company is thriving and active in optics, in the City and in communities where, every day, the Spectacle Makers’ craft is in evidence, helping people to improve the health of their eyes and to see better

Torbay Council Public Health – Public Health is the art and science of promoting and protecting health and well-being, preventing ill-health and prolonging life through organised efforts of society.

Job Opportunities

Job Opportunities

Volunteer Opportunity – Interested in helping with a new opticians service for people affected by homelessness in Plymouth? Soon to be opening a new clinic in Plymouth, based at Shekinah in Stonehouse Creek. Looking for local volunteers to help with the set up and running of the clinic. This is real chance to make a difference to those experiencing homelessness. Please click here for further information

Pullen and Symes Opticians in Ottery St MaryPart Time or Full Time Optometrist required. Join Our Warm and Friendly Team at Pullen and Symes Opticians in Ottery St Mary which is a beautiful East Devon town 20 mins drive from the coast and Exeter. Are you an Optometrist looking for an exciting opportunity in a warm and friendly environment? Pullen and Symes Opticians is seeking a part-time or full-time Optometrist to join our fun-loving and experienced team. Please click here for further information.

Positions Wanted

None at the moment