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DRSS – incorrect referrals results

DRSS has contacted Devon LOC to highlight that incorrect referrals result in significant delays to patients’ access to care. 

The TOP 5 causes for delayed treatment are:

Incorrect spelling of name and surname 

  • Incorrect name: Preferred name being used, eg Molly (known as) but registered name is Margaret (real name) 
  • Incorrect DOB 
  • Incorrect address 
  • Incorrect telephone numbers 

Devon LOC would like to remind all that the referring practitioner is responsible for this information being correct, please double check before sending.