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Emergency Referrals to REI

Emergency Referrals to REI

The phoneline to the Nurse practitioner in triage will be accessible to healthcare professionals only. The walk-in service model will no longer be available.  

From the 25th September, HCPs can contact the REI via: 

  • Phone: 01752 437692Do not give this number to patients, unless they are receiving eye injections at REI.  
  • Email: (If Optometrists are unable to get through on the above number, email a referral and ensure you include the patient’s telephone number). This email is monitored by the nurse practitioner in RAC. REI will contact the patient to arrange an appointment. (This email address is for emergency referrals only, routine and urgent referrals will be rejected. )
  • PRACTICES THAT PROVIDE MECS:  Triage patients using Pharmoutcomes. Patients that fall outside of MECS protocols should be signposted to contact NHS 111. 
  • PRACTICES THAT DO NOT PROVIDE MECS: Please consider whether a patient is suitable to be signposted to a MECS practice or falls outside the remit of the service, and where appropriate should be advised to contact NHS111. 

For urgent and routine referrals, continue to use DRSS. 

REI triage opening hours: 
Monday-Friday                         08:30-16:45
Weekend/Bank holidays         09:00-13:00
(closed Christmas day)